Privacy policy
At Maya Essential, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website mayaessential.com. By using our website, you agree to the practices described in this policy.
Personal Information We Collect
We may collect the following personal data when you create an account, subscribe to our newsletter, place an order, or interact with our services:
- Full name
- Address (billing and shipping)
- Email address
- Phone number
- Date of birth (if voluntarily provided)
- Payment information (processed securely through our payment service providers)
Please be assured that we never sell or share your personal information with third parties without your consent, except where required to process your order or comply with the law.
2. Use of Information
Your information is used strictly for:
- Processing and fulfilling your orders
- Communicating order status and shipping details
- Responding to your inquiries and customer care requests
- Sending newsletters and promotional updates (only if you subscribe)
- Improving your shopping experience through analytics and personalization
Your saved payment details, if provided, are encrypted and handled only by our payment service providers. Maya Essential does not store raw credit/debit card details.
3. Location & Cookies
For a seamless shopping experience, our website may process your IP address to determine your location for currency conversion and regional settings.
We also use cookies:
- Session cookies (temporary, deleted when you close your browser)
- Persistent cookies (remain stored for up to 24 months)
Cookies help us remember your preferences, analyze trends, and improve site functionality. You can manage or delete cookies anytime through your browser settings.
4. Sharing of Information
We may share certain necessary information with trusted third parties such as:
- Courier and logistics partners (for order delivery)
- Payment service providers (for secure payment processing)
- Technology partners (to help us improve website performance)
These parties are only given access to the information required to perform their specific function and are contractually obligated to handle your data securely.
5. Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal and payment information. While no system can be 100% secure, we are committed to taking all reasonable steps to safeguard your data against unauthorized access.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections or updates to your information
- Opt-out of marketing communications at any time
- Request deletion of your account or personal data (where legally permissible)
For any such requests, please reach out to our customer support team.
7. Third-Party Links
Our website may contain links to other websites. Maya Essential is not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before sharing personal information.
8. Contact Us
For questions, comments, or concerns regarding this Privacy Policy, please contact us at:
📧 support@mayaessential.com
📞 +92320112355